Privacy Policy.

Who we are and roles.

XION provides AI-native cloud infrastructure and cybersecurity services to business customers worldwide. For information we collect about visitors and prospects, we generally act as a controller. For information that customers send to the XION platform, we act as a processor or service provider and process that information only on their instructions.

Information we collect.

We collect information you provide directly, such as contact details submitted through forms, account information, support communications, billing details, and marketing preferences. We also collect usage information, including log data, device identifiers, approximate location, configuration metadata, and telemetry generated by your use of the platform. Some of this information may be considered personal data or personal information under applicable laws.

How we use information.

We use information to operate, maintain, and improve our services; to provide customer support; to secure our infrastructure; to analyze and improve performance; to communicate about updates and new capabilities; to comply with legal, regulatory, and audit requirements; and to prevent, detect, and investigate fraud, abuse, or security incidents.

Legal bases and retention.

Where data protection laws require a legal basis, we process personal data when it is necessary to perform a contract with you, to comply with legal obligations, for our legitimate interests in providing secure and reliable services, or with your consent where appropriate. We retain information only for as long as needed for these purposes or as required by law, internal policies, and contractual commitments.

Sharing and international transfers.

We may share information with trusted service providers that help us deliver the XION platform, such as cloud hosting, email delivery, analytics, and support tools. These providers are bound by confidentiality and security obligations. Where information is transferred internationally, including from the European Economic Area or the United Kingdom to countries that may not offer the same level of protection, we implement appropriate safeguards consistent with applicable data protection laws.

Security.

Security is central to XION. We implement technical and organizational measures designed to protect information against accidental or unlawful destruction, loss, alteration, or unauthorized access, including access controls, encryption in transit, network segmentation, logging, and regular security assessments. No system can be guaranteed to be perfectly secure, but we work continuously to strengthen our defenses.

Your rights and choices.

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information, to object to certain processing, to request portability of information, or to withdraw consent where we rely on consent. You can exercise these rights by contacting us using the details below, and we will respond in accordance with applicable laws. You may also have the right to lodge a complaint with a supervisory authority or regulator.

Marketing, cookies, and "do not sell" signals.

You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by visiting the email preferences page at /unsubscribe. Where required by law, we will honor browser-based preference signals that express your choice regarding certain tracking or sale/share of personal information. Cookies and similar technologies are described in more detail in our Cookie Policy.

California and similar privacy laws.

In some jurisdictions, including California, you may have additional rights such as the right to know categories of personal information collected, used, disclosed, and the sources and purposes; the right to request deletion; the right to correct certain information; the right to opt out of certain uses or disclosures; and the right to be free from discrimination for exercising these rights. When we act as a service provider or processor, we process personal information only on behalf of our customers and subject to written data protection terms.

Contacting us.

If you have questions about this policy or our privacy practices, please contact us at privacy@xion.it.com or using the details on our contact page. If required in your jurisdiction, we can provide the contact details of any data protection representative or officer we have appointed.